New-Mac Conducts Survey
During the next few months, New-Mac Electric will be sponsoring a survey that is conducted every three years to measure the quality of service provided to you, our member. This survey will ask several questions about your satisfaction and energy usage with the cooperative.
In this random survey of members, a mixture of online and telephone interviews will be conducted. You may be sent an email invitation to participate in the survey OR you may be sent a postcard in the mail inviting you to participate. Members may also be randomly selected to complete a telephone interview. It should take approximately 11 minutes to answer all questions on the telephone. The call center conducting the survey will identify themselves as calling on behalf of the cooperative. They will be conducting calls Monday-Friday from 5:00 pm until 9:00 pm and on Saturday from 10:00 am to 5:00 pm. If you have any questions or concerns, please contact us at 417-451-1515.