To report an outage, call 417-451-1515 or 800-322-3849. When you call, please have your map number ready, which can be found at the top of your bill. Please DO NOT report outages through email or social media sites (Facebook and Twitter).
Click on the map below to check outage numbers at electric cooperatives across the state.
The Restoration Process
Click on the image below to see how New-Mac Electric goes about getting power back to its members.
Stay Away from Downed Lines
Heavy snows, ice, and winds are all capable of bringing down power lines. New-Mac would like to remind everyone to stay away from downed power lines.
Please don’t touch, attempt to move, or drive over downed lines. Also, don’t touch anyone who is in contact with power lines.
Always report downed power lines to New-Mac Electric at 417-451-1515 or 800-322-3849.
Southwest Missouri residents are more than aware of what storm season can bring. While we can’t predict the weather, something everyone can do is to be prepared if the storms do indeed come.
By planning ahead, the hardships of destructive storms can be lessened. Keep the following items on hand and be prepared:
- Flashlight (with extra batteries) and candles (with a safe source of ignition, like matches).
- Battery-powered radio.
- Bottled water and non-perishable food items.
- Manual can opener.
- Extra medicine and baby items.
- First-aid supplies.
- Back-up heating source – NEVER use a charcoal grill to cook or heat inside any home or structure.
- Fire extinguisher and smoke detector.
Generators offer a reliable back-up source for electricity during an extended power outage. However, they must be installed and used correctly to avoid serious health and safety risks – not only to your household, but also to the linemen working to restore power. The best way to ensure you and co-op line crews stay safe when you are using a generator is to educate yourself and plan ahead.
Generators come in a variety of sizes. They can range from 500 watts up to several megawatts of output, and run on gasoline, diesel, propane, or natural gas. The size of generator needed can be determined by totaling the wattage of the lights, appliances, devices, etc., and then add about 20 percent for the increased start-up power requirements.
A whole-house generator – one that is tied directly into your wiring – must have a double-throw transfer switch installed at your breaker panel by a qualified electrician. Without the switch, a generator can backfeed 240 volts to the transformer, where it is then stepped up to 7,200 volts and sent down the lines, creating a life-threatening situation for the linemen trying to restore your power.
The double-throw switch makes it impossible to have both the generator and the power supplier service connected at the same time. It opens one in order to close the other.
Portable generators (usually with wheels) are smaller and can supply enough power for necessary applications but not the whole house. These generators also need a double-throw switch.
Another reason for having a qualified electrician hook up your generator is for the protection of everything you plan to have powered by it. Improperly connecting to the generator could damage all of your appliances, electronics, etc.
When weather threatens, generators can provide peace-of-mind, but they must be installed correctly. Please consider the following safety tips involving generators:
- Follow the instructions included with your generator.
- Make sure your generator is properly grounded.
- Never overload the generator.
- Never add fuel while it is running.
- Never use a generator indoors.
- Always keep a fully-charged class ABC fire extinguisher nearby.
- Turn off all appliances powered by your generator before shutting it down.